About Lindo
Lindo is provided by Formation Technologies Limited, trading as Lindo, registered in England and Wales with company number 09532167. Registered office: 1 Inverness Gardens, London, W8 4RN, United Kingdom.
These terms cover using Lindo to build, preview and publish apps, including subscriptions and credits. They apply to business customers and personal users. Contact us at support@lindotechnologies.com.
Using Lindo
Keep your account details accurate and your sign-in details secure. If you act for an organisation, you must have authority to do so.
You are responsible for the content you provide and who you invite to your apps. You must have the permissions needed to use that content. Do not use Lindo unlawfully, infringe other people’s rights, distribute malicious software or attempt unauthorised access.
Lindo uses AI, which can make mistakes. Review generated content, app behaviour and permissions before relying on them or publishing an app. External services you connect remain subject to their providers’ terms.
We may suspend access where reasonably necessary to address serious misuse, protect security or comply with law. This does not affect your statutory rights.
Subscriptions
Your selected plan sets the price, included credits and app and team limits. Paid subscriptions renew monthly until cancelled. The price and billing period are shown before you agree to pay. Separately purchased credits are an additional purchase.
Your paid plan and included credits start as soon as we confirm successful payment. Purchased credits become available as soon as their payment is confirmed. A pending or unsuccessful payment does not activate the corresponding paid access or credits.
Credits
Credits pay for AI processing when you build or change apps and when AI actions or automations run within them. Usage depends on the work performed. Your Account shows your remaining balance.
Free includes a one-time trial allowance which does not expire. Paid plans include a monthly allowance. Unused monthly credits expire at the end of the billing period and do not roll over. Credits that expire are spent before purchased credits.
Separately purchased credits do not expire. You can spend remaining purchased credits on building and previews on Free. Publishing apps and buying additional credits require a paid plan.
Cancellation
You can cancel at any time by choosing Change plan in your Account and following the cancellation option on the plan page, or by emailing support@lindotechnologies.com. Cancellation stops future renewals.
Your paid plan continues until the end of the current paid period, except for team access: members are removed from your apps immediately when cancellation is confirmed.
At the end of the paid period, your published apps go offline. Your app data, configuration, saved work and separately purchased credits are preserved.
Ordinary cancellation does not include a partial refund for the remaining period. The first-payment guarantee and your statutory rights still apply.
Refunds
If you request a refund within 14 days of your first subscription payment, we will refund that payment in full, even if you have used some included credits. This applies to business customers and personal users.
When your subscription is refunded, your paid plan ends immediately, members are removed from your apps and published apps go offline. Unused credits included with the refunded subscription are removed. Your saved work, app data, configuration and separately purchased credits are preserved.
You can also request a full refund within 14 days of buying a credit pack if none of the credits from that purchase has been used. A refunded pack is removed from your balance. This voluntary promise does not cover a partly used purchase and does not limit statutory cancellation or refund rights.
Request a refund by emailing support@lindotechnologies.com from your account email address. Including the payment date helps us find your payment.
Content
We do not claim ownership of content you provide. You give us permission to process and host it as needed to provide Lindo and carry out your instructions. Rights in Lindo’s platform software and branding remain with us and our licensors.
Your legal rights
Nothing in these terms takes away statutory rights, including consumer cancellation rights and remedies where a service is faulty, not as described or not supplied. Our voluntary refund promises are additional to those rights.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence.
These terms are governed by the law of England and Wales. Consumers retain mandatory protections and rights to bring claims in their local courts where applicable.
For a service, payment or credit problem, contact support@lindotechnologies.com.