Your first paid subscription
If you request a refund within 14 days of your first subscription payment, we will refund that payment in full, even if you have used some of your included credits. This guarantee applies to business customers and personal users.
Email support@lindotechnologies.com from your account email address to request a refund. Include the payment date so we can find your payment.
Cancelling your subscription
You can cancel through your Account or by emailing support@lindotechnologies.com. Cancellation stops future renewals. Your paid plan continues until the end of your current paid period, except for team access, which ends immediately when cancellation is confirmed.
Members are removed from your apps immediately when cancellation is confirmed. At the end of the paid period, your published apps go offline. Your app data and configuration remain saved.
Ordinary cancellation does not include a partial refund for the remaining period. Your first-payment guarantee and statutory rights still apply.
When your subscription is refunded
Your paid plan ends immediately, team members are removed and published apps go offline. Unused credits included with the refunded subscription are removed. Your saved work, app data, configuration and separately purchased credits are preserved.
Your remaining credits
Purchased credits do not expire. You can spend remaining purchased credits on building and previews on Free. Publishing apps and buying more credits require a paid plan. Read more about credits.
You can request a full refund within 14 days of buying a credit pack if none of the credits from that purchase has been used. A refunded pack is removed from your balance. This voluntary promise does not cover a partly used purchase and does not limit statutory cancellation or refund rights. Use the support email above to request a refund.
Your legal rights
This policy does not limit your statutory rights, including any rights to cancel or receive a refund when a service is faulty, not as described or not supplied. The first-payment guarantee is additional to those rights. Contact support@lindotechnologies.com about a payment or service problem.