Who we are
Lindo is provided by Formation Technologies Limited, trading as Lindo, registered in England and Wales with company number 09532167. Registered office: 1 Inverness Gardens, London, W8 4RN, United Kingdom. Contact support@lindotechnologies.com about this notice or your personal information.
We are responsible for personal information used to manage Lindo accounts, support, security and subscription records. Organisations using Lindo decide why and how personal information is used in their apps; we process that app information on their instructions to provide the service.
Information we handle
We store your email address, password hash, account and app memberships, and profile details you choose to provide, such as your name, job title and picture.
We handle app records, uploaded files, app configuration, builder messages and saved work. This information can come from you, other app members, your connected agents and external sources you choose to use. AI features may also process text or audio you submit.
We keep connection permissions, subscription and credit records, usage and activity records, and technical information needed for sign-in, security and fault investigation. We also use IP addresses to check login attempts. If you contact support, we handle the information in your message.
Why we use it
We use personal information to provide your account and requested app features, manage memberships and credits, and respond to support requests. Where you are our customer, this is necessary to perform our contract with you.
We also use account, activity and technical information for our legitimate interests in operating a reliable service, preventing abuse, protecting accounts and investigating problems. This includes managing access for people invited by our customers. We use information where necessary to meet legal obligations, including applicable accounting requirements.
Account details needed for sign-in are required to use Lindo; optional profile details are not. App owners are responsible for establishing an appropriate lawful basis for personal information they put into their apps.
Who receives information
People you grant access to an app can see information made available to them in that app. Your profile details and app activity may be visible to other members of the same app.
We use Amazon Web Services (AWS) for hosting and storage. Hosting can involve processing in the United Kingdom and the United States. AI service providers also process information needed to operate Lindo. Building an app or using an AI feature can send your request and relevant app context to the configured AI provider. Processing and retention also depend on the provider and its settings.
If you connect your own agent or external service, it uses its own provider and permissions. Information you ask it to read or import may be processed by that service as well as stored in Lindo.
AI services can also involve processing outside the UK. Contact us for the AI providers, processing locations and international transfer arrangements relevant to your use of Lindo.
We may disclose information where legally required or necessary to establish or defend legal claims.
How long information stays
We retain information according to its purpose: providing your account and saved apps, investigating service or security problems, and meeting legal or accounting obligations. The relevant period depends on whether your account and apps remain in use, the records needed for those purposes and applicable legal requirements.
Cancelling a subscription does not delete your saved work or app data. Deleting an app removes its running databases, app files and builder conversation through the app-deletion process. Account, usage and audit records, and copies in existing backups, can remain separately. Contact us about a deletion or retention request.
Cookies and browser storage
This website does not use analytics or advertising cookies. Management and private apps use sign-in and security cookies. Management sign-in cookies can last up to 30 days unless you sign out or access is revoked. Browser storage also holds temporary drafts and interface state.
A brief sent from the website to the builder is passed in a URL fragment and removed from the address on arrival. Its temporary management draft expires after 30 minutes and is cleared on discard, sign-out or successful build admission. Submitted builder messages are stored with your app.
Your rights
Depending on the circumstances, you can ask to access, correct or delete personal information, restrict its use, or receive a portable copy. Where processing relies on consent, you can withdraw that consent.
You can object to processing based on our legitimate interests.
Email support@lindotechnologies.com to make a request. We may need to verify your identity. If your request concerns information in an organisation’s app, contact that organisation; we can help route requests where appropriate.
You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint, or your local data protection authority where applicable.